Device Verification Process

The work order process runs the device discovery process. When you install the device and the green light is on, it automatically discovered on the network. A device verification is done and the device is tied to the premises.

FSAN: Device Serial number

Instructions:

How do I verify the device is on the network and the work order process can proceed to configuring the device?

1. Prerequisites:

• The installed FSAN code is available.
• The device is discoverable on the network.

2. Steps to Follow

1. Verify Work Order Status
   1. Ensure that the Work Order is in the status "Installation In Progress".
2. Perform Device Check
   1. Use the API endpoint to check the device status:
      1. Endpoint: POST /devices/{serial_number}/check
   2. Action: Replace {serial_number} with the actual serial number of the device and execute the check.
3. Set Device to Premises
   1. If the device is on the network and ready for provisioning, proceed to set the device to the premises:
      1. Endpoint: PUT /premises/{premise_Id}
   2. Action: Replace {premiseId} with the actual premise ID and set the asset_reference as required.
4. Progress Work Order Status
   1. Progress the work order to the next status "Pending Ont Discovery".
5. System Processing
   1. Allow the AEx System to take over and process the work order through its steps.
6. Handle Auto Configuration Failure
   1. If the status changes to "Auto Configuration Failed", retry by moving the work order back to "Pending Ont Discovery".
7. Investigate Persistent Failures
   1. If the autoconfiguration fails again, a detailed investigation is required to diagnose and resolve the provisioning issues.