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Work Order Tracking

The API allows the ISP to track the progress of installation-related work orders as they move through different statuses. The tracking is provided by means of a delta endpoint, work-orders/snapshot, which can be used to monitor recent status changes for an ISP's work orders.

NOTE To prevent the abuse of this endpoint, rate limiting is implemented so that an ISP may only make a single call within a 10-minute period.

GET https://stage.provider-service.dev.aex.systems/work-orders/snapshot

file_type_swagger Work Order Polling

Example Response
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[
  {
    "work_order_id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
    "reference": "20240229-436258432",
    "type": "Installation",
    "status": "Installation In Progress",
    "customer_name": "Audrey Spencer",
    "full_address": "2552 Bernard Street, Reiger Park, 0325",
    "product": "20mbps Premium Uncapped Fibre 20/20",
    "assigned": "Some Installer",
    "start_date": "2024-12-13T04:53:54.192Z",
    "schedule_date": "2024-12-13",
    "schedule_time": "04:00",
    "last_update_date": "2024-12-13T04:53:54.192Z",
    "close_date": "2024-12-13T04:53:54.192Z"
  }
]

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